Case Study: City of Los Angeles

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The Need

The City of Los Angeles sought to enhance its employee training programs to be inclusive and compliant with all Federal and State regulations, specifically focusing on accessibility for persons with disabilities. The city needed comprehensive training solutions that incorporated software, graphics, audio, video presentations, closed captioning, and more to ensure compliance with ADA, Section 508, and WCAG 2.0, Level AA Guidelines. 

The Challenge

The primary challenge was to develop and convert existing training courses into accessible formats that would meet stringent regulatory requirements while reflecting the diverse population of Los Angeles. This involved: We will help you unlock your inner potential so you can excel in your professional field. Boost your confidence, master the field, become a certified professional.

  • Creating and certifying new training materials that comply with copyright laws
  • Ensuring all visual and audio content is accessible including closed captions, audio descriptions and transcripts
  • Incorporating diverse representation in training vignettes
  • Providing training and support for city personnel
  • Developing assessment tools to evaluate participant learning
  • Customizing content to include city-specific policies and procedures
  • Making all content accessible via keyboard, readable and understandable, and compatible with a assistive technologies
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The Solution

MYCA Learning successfully partnered with the City of Los Angeles to deliver a series of accessible, engaging, and compliant training courses. Key achievements included: 

  • Producing training materials that met all Section 508 and WCAG 2.0, Level AA guidelines
  • Developing courses in SCORM and xAPI formats to ensure compatibility and ease of integration
  • Creating text and time-based media alternatives, enhancing content accessibility
  • Providing solutions to make content easier to see, hear, and navigate, ensuring a user-friendly experience for all employees
  • Ensuring data security and confidentiality in handling all information
  • Delivering training content and marketing materials in various accessible formats upon request
  • Regularly attending meetings with city officials to ensure continuous improvement and alignment with city needs

The Result

This project demonstrated MYCA Learning's capability to create and convert high-quality, accessible training solutions, ultimately contributing to a more inclusive and compliant workplace for the City of Los Angeles.