Community-Centered Inclusion – What Government Agencies Can Learn from Their Residents

Jul 23 / MYCA Learning
Designing for Inclusivity: Principles of Accessible Course Creation

Designing for Inclusivity: Principles of Accessible Course Creation

At MYCA, we partner with cities and municipalities nationwide to help them align workplace practices and services with local demographics. Because a truly inclusive public agency starts by understanding the people who rely on it. 

  

Why Community Demographics Matter 

If your city is 40% bilingual households, but your frontline teams are not equipped to serve non-English speakers, that’s a gap. If your agency’s workforce doesn’t reflect the racial or age diversity of your residents, that can erode trust. 

Equitable hiring and inclusive service delivery are not just “nice to have", they’re essential for legitimacy and effectiveness. 

  

Examples from Our Work 

At MYCA, we’ve supported cities like Los Angeles and New York City in building training and programs that bridge these gaps. 

  • For the City of LA Youth Development Department, we created online training to protect minors across diverse neighborhoods, incorporating cultural sensitivity and trauma-informed practices. 
  • In New York City, we helped launch “Everybody Matters,” a citywide program training employees on equity, respectful workplaces, and how systemic issues affect residents. 

These aren’t just compliance trainings, they’re tools that strengthen community relationships and public trust. 

  

How to Center Community in Your Workforce 

  • Review your local demographics and compare them to your workforce. Where are the disparities? 
  • Train hiring managers on inclusive recruitment practices. 
  • Include community feedback in program design. 
  • Ensure language access and cultural competence are woven into employee learning. 

  

Build a Public Agency Residents Can Trust 

When residents see themselves reflected in your staff and experience services tailored to their realities it deepens engagement and satisfaction. 


Ready to bring your agency’s inclusion efforts closer to your community’s needs? 

 MYCA specializes in helping government organizations develop training that builds equity from the inside out.
info@mycalearning.com
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